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How Process Intelligence Can Help Governments Be More Transparent

Ryan M. Raiker, MBA
4 min readAug 27, 2024

Government agencies are under a lot of pressure to be more open and transparent about what they do and to make sure they’re following all the rules. People want to know how their tax dollars are spent, and decisions are made. This is where process intelligence and process mining come into play. These tools help governments improve their operations, making them more transparent and ensuring they comply with regulations.

Image created with OpenAI — DALL-E 3

What Is Process Mining?

Before we dive into the future of process intelligence, let’s start with the basics. Process mining is a technique that digs deep into the data that government systems already have. It helps uncover the actual steps taken in processes, like approving permits, managing public funds, or delivering services. Imagine trying to figure out where the bottlenecks are in a process — process mining shows exactly where things slow down and why.

In government, where processes can be complicated and involve many layers, process mining provides a clear picture of what’s happening. This clarity is the first step toward making government operations more transparent.

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Ryan M. Raiker, MBA
Ryan M. Raiker, MBA

Written by Ryan M. Raiker, MBA

TEDxSpeaker | Consultant | Process Expert | Marketer | Digital Guy | Adjunct Professor & Learner. I write about tech, marketing, business, and more.

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